NOC Engineer - Observability

Diversity, Equity, and Inclusion

It is our duty to create and advance a diverse and inclusive company where all Taulians feel they are celebrated. All individuals are welcomed, free to express themselves and rewarded for showing up as authentically every day. By hiring women, people of color, individuals with disabilities, veterans, people of all sexual orientations and from underrepresented and marginalized communities, Taulia will revolutionize fintech.

About Taulia

Taulia is a fintech company that is part of the SAP group. More than 2 million businesses in over 150 countries collaborate on our network. Our customers include Airbus, AstraZeneca, and Nissan. We help them and their suppliers access cash when and where they need it most. Some of our customers have improved their working capital by more than $1 billion while making their supply chains more resilient and sustainable. For more information, please visit www.taulia.com.

About the Job

Taulia is seeking a talented and  enthusiastic Observability engineer in the Network Operations Center team. As a member of the team you will work with cutting edge technology to scale our platform worldwide, work cross-functionally with other engineering teams, enhance stability of production services, and incident management processes. 

In this role, you will report to the Manager Network Operations.

Responsibilities

• Participate in 24/7 Production Support rotation schedule as per team’s policies (Three shifts of 12 hours, as follows: 08:00 - 20:00, 12:00 - 00:00, 20:00 - 08:00).
• Occasional off-hours duties as assigned.
• Provide weekly progress updates.
• Work on assigned projects on a quarterly or bi-yearly basis.
• Stay up to date on all changes in upper and lower environments to support them effectively.
• Create and maintain documentation as assigned.
• Learn and implement new technologies as assigned.
• Intermediate-level experience with relevant monitoring tools used by Taulia.
• Create and update monitors/synthetics of basic complexity.
• Maintain observability systems.

Skills, Knowledge and Experience required

• Intermediate understanding of Observability. 
• Hands-on experience with Monitoring, Trending, and Logging systems knowledge (e.g. Grafana, Prometheus, NewRelic, Splunk, VictorOps, etc).
• Advanced understanding of  Incident Management and Incident Response Process.
• Basic Understanding of GCP, AWS, or Azure. 
• Basic understanding of Cloud Security practices (Firewall, IAM, etc) and Compliance (e.g SOC2).
• Familiarity and basic user experience with CI/CD tools  (Jenkins, Argo, GHA, etc).
• Basic experience in building Dashboards, query information and creating alerts with minimal guidance from senior team members.
• 1+ years of prior relevant experience in a Saas environment. 
• Work often requires analysis and creativity to solve problems – moderate complexity.
• Works in all phases of the observability and monitoring lifecycle.