Manager Observability and NOC

Diversity, Equity, and Inclusion

It is our duty to create and advance a diverse and inclusive company where all Taulians feel they are celebrated. All individuals are welcomed, free to express themselves and rewarded for showing up as authentically every day. By hiring women, people of color, individuals with disabilities, veterans, people of all sexual orientations and from underrepresented and marginalized communities, Taulia will revolutionize fintech.

About Taulia

Taulia is a fintech company that is part of the SAP group. More than 2 million businesses in over 150 countries collaborate on our network. Our customers include Airbus, AstraZeneca, and Nissan. We help them and their suppliers access cash when and where they need it most. Some of our customers have improved their working capital by more than $1 billion while making their supply chains more resilient and sustainable. For more information, please visit www.taulia.com.

About the Job

Taulia is seeking a talented, enthusiastic, and seasoned Manager to lead our Network Operations Center team. As a leader of the team you will work with cutting edge technology to scale our platform worldwide, mentor junior engineers, work cross-functionally with other engineering teams, enhance stability of production services, and enhance incident management processes. 

In this role, you will report to the Senior Director of DevOps. You will also collaborate with the following teams: 

• Production Operations, architecture and Security Teams   
• Development, QA and Release teams
• Customer Facing and Application Support teams. 

Responsibilities

• Provide technical and functional leadership to Taulia’s 24/7 NOC team. This will include conducting 1:1s, weekly team meetings, performance reviews, mentoring team members at all levels and managing staffing lifecycle.
• Provide hands-on leadership in Incident and change management, conducting blameless post mortems, identifying SLI, establish SLOs, achieve SLAs. 
• Ensure timely resolution of issues relating to our business-critical services and help achieve SLAs. 
• Drive initiatives to achieve higher levels of automation, scalability, efficiency and quality of the NOC services. 
• Collaborate with management to understand organizational initiatives, translate them into actionable objectives, and support the execution of the department’s strategy.
• Develop and maintain alerts, create and manage  monitoring infrastructure and set up incident management processes. 
• Foster a culture of continuous learning and  improvement. 
• Act as an effective cross-functional leader who strives to achieve alignment with other internal teams. 
• Lead infrastructure and software performance analysis and continuous service improvement.
• Be a point of escalation for the on-call team and participate in on-call responsibilities as needed. 

Skills, Knowledge and Experience required

• Up to 10 years of experience with 3 years as a team manager.
• Hands-on experience with monitoring and logging tools preferably NewRelic, Prometheus, Grafana, and Splunk.
• Ability to design and implement synthetic checks.
• Good understanding of modern cloud architecture.
• Good understanding of GCP and other cloud providers.
• Practical understanding of Kubernetes, Linux, Automation, CI/CD, IaC.
• Demonstrable experience tracking productivity in Jira and documentation using Confluence.
• Scripting experience preferably in Bash, Python, and Terraform.
• Preferred experience working in a SaaS customer facing environment.