Sr. Customer Success Manager - APJ

Diversity, Equity, and Inclusion

It is our duty to create and advance a diverse and inclusive company where all SAP Taulians feel they are celebrated. All individuals are welcomed, free to express themselves and rewarded for showing up as authentically every day. By hiring women, people of color, individuals with disabilities, veterans, people of all sexual orientations and from underrepresented and marginalized communities, SAP Taulia will revolutionize fintech.

About Taulia

SAP Taulia is a fintech company that is part of the SAP group. More than 2 million businesses in over 150 countries collaborate on our network. Our customers include Airbus, AstraZeneca, and Nissan. We help them and their suppliers access cash when and where they need it most. Some of our customers have improved their working capital by more than $1 billion while making their supply chains more resilient and sustainable. For more information, please visit www.taulia.com. Compensation is based on a variety of factors including (but not limited to): skills, depth of work experience, certifications, geography, etc. Total compensation for this role includes a generous benefits program, RSU incentive plan and annual performance bonus. Additionally, compensation is reviewed annually and career pathing opportunities are available for continued development.

About the Job

As a Senior Customer Success Manager (CSM) based in Singapore, you will be pivotal in ensuring the success and growth of SAP Taulia's programs for our clients in the Asia-Pacific and Japan (APJ) region.

This individual will work with our customers to generate positive results from their SAP Taulia program. Your primary objective is to grow revenue from your portfolio of accounts and ultimately improve adoption across the full lifecycle of a client, starting at or just before contract signature through implementation, ramp, and maturity.

This is a highly visible role within SAP Taulia and offers a tremendous opportunity to make a positive impact. The efforts made by you as the APJ CSM are one of the strongest contributors to SAP Taulia’s growth in APJ as we drive towards our revenue targets in 2027. It is also a role that embodies SAP Taulia’s first core value of “Customer Success is Our Success.”

Responsibilities

• Program Strategy Development: Collaborate closely with clients to devise and execute strategies that achieve their business objectives, ensuring successful implementation of SAP Taulia's solutions.

• Collaboration with Sales: Supporting late-stage opportunities, focusing on what happens post-signature, how to deliver and ramp a program and establishing credibility on our ability to deliver.

• Stakeholder Relationship Management: Cultivate and maintain strong relationships with senior stakeholders and program managers within client organizations. Coordinate with key stakeholders including colleagues, bank partners and SAP account teams.

• Data Analysis and Reporting: Utilize SAP Taulia's data analytics tools to assess program performance and supplier behavior, presenting actionable insights and recommendations to clients.

• Marketing and Supplier Engagement: Design and implement marketing campaigns in partnership with clients and SAP Taulia’s internal teams to drive supplier adoption and program growth.

• Risk Mitigation and Issue Resolution: Identify potential risks within accounts, proactively address challenges, and coordinate with support teams to resolve outstanding issues.

• Account Planning and Forecasting: Maintain up-to-date account plans, provide revenue forecasts, and engage in contract renewal activities.

• Time Management: Oversee high-value complex accounts, while leading projects and own customer engagement for their programs.

Skills, Knowledge and Experience required

• Significant experience in customer success, account management, or related roles within the fintech or financial services sectors.

• Skilled at working with customers with the presence / gravitas to influence decisions as a senior leader on their account.

• Led onsite and web-based meetings while effectively presenting concepts.

• Experienced and strong customer-facing skills including handling difficult conversations.

• Deep understanding of how to grow working capital programs and where to prioritize effort to generate positive results.

• Organized and detail-driven, while also mastering the big picture.

• Embracing change and thriving in a fast-moving environment. 

• A commercial mindset with the ability to serve customers and internal stakeholders rather than pleasing.

• Strong ability to interpret data and translate insights into actionable strategies.

• Exceptional verbal and written communication abilities, with a talent for engaging diverse audiences.

• Demonstrated capability to  manage projects, and drive cross-functional collaboration.

• Fluency in English is required; proficiency in additional languages relevant to the APJ region is advantageous.

• Willingness to travel approximately 25% of the time for client engagements and internal meetings.

• 4+ years of work experience with Working Capital Management

• 4+ years of work experience with Trade Finance

• 4+ years of work experience with FinTech

• Authorized to work in Singapore

AI Statement

At Taulia, we are embracing Artificial Intelligence to revolutionize our industry and empower our team. We believe AI is a fundamental tool for innovation, efficiency, and creative problem-solving. We are looking for forward-thinking individuals who share our excitement for the future and are eager to learn, experiment, and grow with us in an AI-driven landscape. If you have a curious, adaptive, and collaborative mindset, you will thrive here.