Product Adoption Manager

Diversity, Equity, and Inclusion

It is our duty to create and advance a diverse and inclusive company where all SAP Taulians feel they are celebrated. All individuals are welcome, free to express themselves and rewarded for showing up authentically every day. By hiring women, people of color, individuals with disabilities, veterans, people of all sexual orientations and from underrepresented and marginalized communities, SAP Taulia will revolutionize fintech.

About the Job

As a Product Adoption Manager, you will play a critical role in driving the adoption of SAP Taulia's Cloud ERP solutions. This role is a unique hybrid, combining a strategic, value-based approach with the hands-on expertise to both demonstrate SAP Taulia's business value proposition and guide customers through technical configurations and solution activation.

You will be dedicated to supporting customers through a self-service implementation model, ensuring they understand the value of SAP Taulia and are successful in activating the solution. 

Your primary goal is to serve as a trusted advisor, guiding customers through the self-service materials and providing expert assistance when needed to ensure a smooth and successful onboarding experience. This position is available immediately and can be performed remotely, preferably from a US-based location.

Responsibilities

• Articulate the value proposition of SAP Taulia’s Working Capital Solutions to customers, conducting presentations and discussions to understand their goals and challenges.
• Guide customers through the self-service implementation materials, providing expert support on the technical configuration steps required to activate their SAP Taulia solution.
• Act as a trusted advisor, collaborating with customers throughout their self-service onboarding journey.
• Collaborate with customers to analyze and define their business requirements, processes, and objectives, ensuring the solution meets their specific needs.
• Develop and maintain a deep understanding of the self-service implementation materials to effectively guide customers and troubleshoot issues.
• Assist in configuring and testing SAP Taulia solutions on the customer’s system as needed to support the self-service model.
• Work closely with internal SAP Taulia teams, including Product and Marketing, to provide feedback from customers and contribute to the improvement of the self-service materials and overall customer experience.
• Provide knowledge transfer and support to customer end-users to ensure they are comfortable and proficient with the activated solution.
• Self-starter with the ability to build a scalable methodology to enable SAP Taulia solutions.
• Drive customer enablement, onboarding, and engagement.
• Develop adoption strategies (training, communications, in-product guidance).
• Partner with product owners to ensure features are usable and sticky.
• Measure adoption metrics (activation, utilization, time-to-value).
• Support change management at customer organizations.
• Key Success Metric: Realized business value from the solution, measured in adoption rates and customer satisfaction.

Skills, Knowledge, and Experience required

• 3-6 years of SAP experience, or less if complemented by related experience in FinTech.
• Strong understanding of Fintech and Working Capital Solutions, with prior experience in Working Capital, Cash Management, or Trade Finance.
• SAP functional FI-AR, FI-CA, FI-AP – Configuration and business processes within SAP Cloud ERP.
• Excellent communication skills, with the ability to explain both the business value and technical steps to a variety of audiences.
• Consultative mindset with the ability to discover value opportunities and guide customers to successful outcomes.
• Self-motivated and detail-oriented with a demonstrated ability to manage multiple customer engagements simultaneously.
• Demonstrated problem-solving and troubleshooting skills, particularly in a customer-facing environment.
• Experience in a pre-sales, solution consulting, or technical consulting role is highly desirable.
• Familiarity with SaaS solutions, technology, and architecture.
• Experience in creating or delivering customer training.
• Fluency in English.

About Taulia

Taulia is a fintech company that is part of the SAP group. More than 2 million businesses in over 150 countries collaborate on our network. Our customers include Airbus, AstraZeneca, and Nissan. We help them and their suppliers access cash when and where they need it most. Some of our customers have improved their working capital by more than $1 billion while making their supply chains more resilient and sustainable. For more information, please visit www.taulia.com.

Compensation is based on a variety of factors including (but not limited to): skills, depth of work experience, certifications, geography, etc. Total compensation for this role includes a generous benefits program, and annual performance bonus. Additionally, compensation is reviewed annually and career pathing opportunities are available for continued development.