Customer Success Intern

Diversity, Equity, and Inclusion

It is our duty to create and advance a diverse and inclusive company where all Taulians feel they are celebrated. All individuals are welcomed, free to express themselves and rewarded for showing up as authentically every day. By hiring women, people of color, individuals with disabilities, veterans, people of all sexual orientations and from underrepresented and marginalized communities, Taulia will revolutionize fintech.

About the Job

As a Customer Success Intern at SAP Taulia, you will play a vital role in supporting our global Customer Success Management (CSM) team. Your primary focus will be to assist CSMs in ensuring the success and growth of our customers' working capital programs. This role is an excellent opportunity to learn core product knowledge, customer success methodologies, and internal processes within a fast-paced fintech environment.

You will balance your time across multiple customer accounts and strategic projects, gaining hands-on experience in data analysis, stakeholder communication, and program management. 

Here are some things you will learn in this role: 

• Core product knowledge regarding Taulia's working capital solutions and platforms.
• Foundational customer relationship management skills, including empathy, active listening, and effective responsiveness.
• How to collect, report, and interpret fundamental usage and adoption metrics.
• Basic industry terminology, market context, and the competitive landscape of supply chain finance.

Internship Details

• Start Date: June 8, 2026

• Application Deadline: May 22, 2026

• Length of Internship: 3 months

• Monday - Friday: 40 hours per week (during summer), part time during Fall

• Compensation: $25 per hour (set rate)

• Location: San Francisco, CA - Hybrid

Responsibilities

• Program Support: Partner with a team of Customer Success Managers to help Taulia customers' programs succeed and grow total account revenue.
• Data Analysis & Recommendations: Assist CSMs in researching, analyzing data, and preparing recommendations for internal and external stakeholders to optimize and expand customer programs.
• Issue Resolution: Track support tickets and coordinate closely with Taulia’s Technical Services and Support teams to ensure outstanding customer issues are resolved promptly.
• Strategic Projects: Support additional cross-functional or strategic projects outside of day-to-day account management tasks.
• Meeting Preparation: Assist in gathering metrics and preparing materials for Quarterly Business Reviews (QBRs) and operational readiness meetings.
• Continuous Learning: Proactively seek out learning opportunities, including internal product training, shadowing senior team members, and mentoring sessions.

Success is measured by: 

• Positive feedback from internal stakeholders on communication, follow-through, and teamwork.
• The accurate and timely completion of routine responsibilities.
• Increasing confidence in understanding and explaining core product features and use cases.
• The ability to proactively identify potential challenges and propose solutions.

Skills, Knowledge and Experience required

• Currently pursuing a degree in Business, Finance, Supply Chain Management, Economics, Communications, or a related field.
• Strong analytical skills with the ability to interpret data and translate it into actionable insights.
• Excellent written and verbal communication skills; comfortable interacting with cross-functional teams.
• High level of curiosity and a proactive willingness to learn from peers and take guidance on complex tasks.
• Highly organized with the ability to balance multiple activities and meet deadlines.
• Familiarity with or eagerness to learn tools such as Salesforce, Looker, Excel, and Jira.

About Taulia

Taulia is a fintech company that is part of the SAP group. More than 2 million businesses in over 150 countries collaborate on our network. Our customers include Airbus, AstraZeneca, and Nissan. We help them and their suppliers access cash when and where they need it most. Some of our customers have improved their working capital by more than $1 billion while making their supply chains more resilient and sustainable. For more information, please visit www.taulia.com.

AI Statement

At Taulia, we are embracing Artificial Intelligence to revolutionize our industry and empower our team. We believe AI is a fundamental tool for innovation, efficiency, and creative problem-solving. We are looking for forward-thinking individuals who share our excitement for the future and are eager to learn, experiment, and grow with us in an AI-driven landscape. If you have a curious, adaptive, and collaborative mindset, you will thrive here.